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HEELTOE Automotive General Business Policies |
- Legality of Products: Some parts sold by HEELTOE Automotive are not approved by the
Highway Patrol, The Department of Transportation, or Local Authorities
for use on public roads. Some items sold by HEELTOE Automotive
are not legal for use on pollution controlled vehicles for street
use. Please check local laws before ordering any parts.
- Fitment of Products: Foreign market parts may not directly fit on domestic vehicles.
Fitment issues in this case are do not constitute acceptable
terms for returning parts.
- Condition of Used Products: All used parts are sold in As-Is Condition.
- Use of Products: All parts sold on HEELTOE Automotive that are not exempt by
law are intended for Off Road use only.
- Use of our shopping cart: Shopping carts are an advanced technology in
practice. As such, they are very convenient and fast to use.
Orders are processed quickly and generally ship within 24-48
hours. The system may not
recognize your address, you may be quoted insufficient shipping
charges, or your item may be out of stock. Should complications
arise, we pledge to do our very best in keeping you apprised
of your order's status either by phone or email.
- Confirmation of Orders:Orders
over the amount of $100 are subject to verbal order confirmation.
We will contact you in order to verify your order, and may require
fax transmittal of your billing information
- Alternate Shipping Addresses:Alternate shipping
addresses are not accepted for all orders. You will need to complete your order though the shopping cart with your actual billing address and request that we use an alternate shipping address afterward. We will let you know what information we need to approve the address. This unfortunate inconvenience is put into place to prevent fraud.
- Pictures of Products: Pictures depicted in the shopping cart may not be of the actual item being sold. Please consult us if you have doubts about your purchase.
- Errors:Typographical errors in pricing or description will not constitute grounds for special discount, however we appreciate any suspicious prices to be reported. "False advertising" does not apply in cases of typographical errors. If you order a part which is incorrectly advertised, you will have the option to pay the additional money due, use money paid for an alternate item, or get a refund.
- Parts sourcing & shipping dates: Heeltoe Automotive is a retailer of fine automotive parts. As we offer many product lines we do not carry inventory on most items we have. Our networking ability and vast array of suppliers allows us to source items quickly in most cases. Some items will ship in 1-2 days. Others in 1-2 weeks. And many items need to come in from overseas distributors and will require a 2-3 month wait. We try to list some of the estimated ship times, however should you need confirmation on how long a particular part number will take to come in you will need to contact us BEFORE ORDERING.
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Shipping and Return Policies |
- Shipping Carriers: HEELTOE Automotive ships by either FEDEX, DHL,
or US Postal Service. Our general policy it to ship by the means you have selected. By wide and large, USPS
is a premium delivery service, but pricing is high for heavier
items. For these FEDEX or DHL Ground is optimal. For items that must
be delivered by a guaranteed time, FEDEX Express is a dependable
choice. On many occasions we will option the shipping method which is fastest and most cost effective. Therefore, we use you shipping selection as a rough idea for when you would like to receive your part. This liberty is taken on our part with the best of intentions to get your parts shipped and delivered as fast and reliable as possible.
- Return Authorization: All returns must have authorization by HEELTOE Automotive, obtained simply by emailing us.
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Return/Cancellation Fees:
Because Heeltoe Automotive does not stock many items, returned items must be put in our stock and will be subject to a 20% restocking fee. Special orders which are canceled before items have come in may be charged the same 20% restocking fee. Orders that are canceled before they ship from us that were originally in stock are subject to a 10% cancellation fee. Credit card orders that are canceled for any other reason are subject to a 5% fee to cover merchant and other expenses.
- Retuirn Shipping: All returned/exchanged items will be shipped back at customer's
expense. Shipping charges are not refundable.
- Tax on shipping: Shipping is not a taxable expense.
- Time limit on returns: All returns must be made with in 30 business days from date
of purchase.
- A Note on Special Orders: Not all Special Order parts are returnable under all circumstances.
- Test Fitting: Foreign market parts may not directly fit on domestic vehicles.
Fitment issues in this case are do not constitute acceptable
terms for returning parts. However if you wish to trial fit a part on your car for the knowledge of the rest of the community, contact us ahead of time for a special purchase rate.
- Refund methods: Credit card payment refunds shall be issued in the form of company check ONLY. PayPal refunds will happen in the form of PayPal refunds. Cash payments are refunded either in cash or company check.
- Items with this icon:
This icon designates an item which we are offering free shipping. Free Shipping does not apply to all areas. Additional shipping charges may be imposed for items shipping outside of the Continental USA. It is recommended to contact us about the total shipping price before placing an order. - Supporting notes on the "Free Shipping" Designation: Typically, a price that is
advertised as "free shipping" will indicate the price of
the part, to include shipping. Transmittal of postal code for
quotation or destinations is not always necessary. However, because the price includes
the cost of the part and the shipping, does not mean it includes
all costs. Taxes and handling fees are other charges that may
apply to the shipped price. Make note that if you live in California,
taxes will need to be applied to the shipped total. Shipping method is chosen by us. Additional options will be available at additional cost.
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Prices and Price matching |
- Why we price match: We like to
deal with customers on a personal basis and wish that you would
contact us for pricing and information on parts you would be
interested in purchasing. Mostly, we hope that you would
not base our service or value on our prices alone. Prices
advertised by competitors can be very attractive but service
is not always ideal. We provide
a superior service to more discerning customers.
Our pricing is comparative with the competition, and we have
a strong ability to price match.
- HEELTOE Automotive will attempt match the price of any competitor's
regularly or specially priced website advertisement. Proof of
competitive pricing is required in the form of a URL link or
printed advertisement.
- Price matching is done at our discretion: HEELTOE does not guarantee it's willingness to meet any competitor's
price, regardless if it is able to do so.
- Price matching does not necessarily mean price beating. But we will do the best we can.
- HEELTOE Automotive may need to special order item to be price
matched.
- Price match does not include shipping or taxes (taxes apply to California residents only).
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